You can find how to contact us at this page: https://paradeshop.net/needsupport/
When your crypto-currency payment is confirmed by the network, you will get delivery sent over email.
Aswell on your order page (My account > orders > click view on order)
Replacement of products with warranty will only be handled through live chat on our website.
All support on live chat will be handled nearly instant when we are online. if we are away/offline reply is guaranteed within 24 hours.