You can find how to contact us at this page: https://paradeshop.net/needsupport/
If you made a payment with PayPal and it’s completed you can find ur account details at ur order page.
For crypto payments, it will take 1 Confirmation before you get your purchase.
Replacement of products with warranty will only be handled through live chat on our website.
All support on live chat will be handled nearly instant when we are online. if we are away/offline reply is guaranteed within 24 hours.